Ava Support Center

The Advanced Ticketing & Help Desk System for WordPress

A comprehensive system packed with powerful tools to revolutionize your customer interactions and empower your team to be more efficient than ever.

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Powerful Admin Ticket Management: Manage all support requests from a powerful and familiar WordPress admin interface. Quickly filter tickets by date, status, priority, agent, and tags to find exactly what you need in seconds.
Powerful Admin Ticket Management: Manage all support requests from a powerful and familiar WordPress admin interface. Quickly filter tickets by date, status, priority, agent, and tags to find exactly what you need in seconds.
Clear Ticket History & Re-Open Option: Customers can easily follow the conversation history for each ticket. If their issue isn't fully resolved, they have the option to reopen a closed ticket with a single click, ensuring ultimate customer satisfaction.
Clear Ticket History & Re-Open Option: Customers can easily follow the conversation history for each ticket. If their issue isn't fully resolved, they have the option to reopen a closed ticket with a single click, ensuring ultimate customer satisfaction.
Full Support Control, Directly From Telegram: Revolutionize your response time with deep Telegram integration. Agents can view the entire conversation, reply directly , use canned replies, and close tickets with inline buttons, all from their mobile device.
Full Support Control, Directly From Telegram: Revolutionize your response time with deep Telegram integration. Agents can view the entire conversation, reply directly , use canned replies, and close tickets with inline buttons, all from their mobile device.
Insightful Reporting & Analytics : Make data-driven decisions. Our analytics dashboard provides a clear overview of your support volume, showing ticket creation trends and the distribution of tickets by status (Open, In Progress, Closed) with beautiful, easy-to-understand charts.
Insightful Reporting & Analytics : Make data-driven decisions. Our analytics dashboard provides a clear overview of your support volume, showing ticket creation trends and the distribution of tickets by status (Open, In Progress, Closed) with beautiful, easy-to-understand charts.
An Empowering Experience for Your Customers: Your customers get their own dedicated "My Tickets" page. Here they can submit new requests through a clean form and view a complete, organized history of all their past and present support tickets.
An Empowering Experience for Your Customers: Your customers get their own dedicated "My Tickets" page. Here they can submit new requests through a clean form and view a complete, organized history of all their past and present support tickets.
Track KPIs and Export Your Data: Measure what matters. Track key performance indicators (KPIs) like Average First Response Time and Average Resolution Time. You can also export filtered ticket data to CSV with custom columns for deeper analysis.
Track KPIs and Export Your Data: Measure what matters. Track key performance indicators (KPIs) like Average First Response Time and Average Resolution Time. You can also export filtered ticket data to CSV with custom columns for deeper analysis.
Seamless Team Collaboration with Private Notes: Keep your team's conversation organized. Agents can add private notes that are only visible to the support team, making it easy to collaborate, share information, and resolve tickets more efficiently.
Seamless Team Collaboration with Private Notes: Keep your team's conversation organized. Agents can add private notes that are only visible to the support team, making it easy to collaborate, share information, and resolve tickets more efficiently.
Modern Dashboard for Focused Agents: Provide your support agents with a fast and focused workspace, built with Vue.js. They can easily filter tickets, "Claim" unassigned requests , and manage their workflow without the distractions of the regular WordPress admin.
Modern Dashboard for Focused Agents: Provide your support agents with a fast and focused workspace, built with Vue.js. They can easily filter tickets, "Claim" unassigned requests , and manage their workflow without the distractions of the regular WordPress admin.

Everything You Need for Professional Support

Complete Ticketing System

Manage tickets with various statuses (Open, In Progress, Closed), priorities, and tags for better organization.

Modern Agent Dashboard

A fast, beautiful, and isolated workspace that allows your agents to focus on support without theme conflicts.

Deep Telegram Integration

Receive instant notifications and reply directly to tickets from within Telegram to speed up responses.

Reporting & Analytics

Use visual charts and KPIs like Average Resolution Time to track your team's performance.

Support Teams Management

Create different teams (e.g., Sales, Technical) and automatically route tickets to the correct agents.

Canned Replies

Define standard answers to frequently asked questions to dramatically speed up your team's response time.

Powerful User Profile

Customers can easily view their ticket history, see full conversations, and reopen closed tickets if needed.

Ready-to-use REST API

A complete and secure API is available for connecting mobile applications or other external services.