/*
 * Ava Support Center - Modern Frontend Styles
 */

/* Fallback default colors if CSS variables are not set by PHP */
:root {
  --avasc-primary-color: #0073aa;
  --avasc-secondary-color: #f0f0f1;
  --avasc-link-color: #0073aa;
  --avasc-success-color: #46b450;
  --avasc-agent-reply-bg: #f8f9fa;
  --avasc-user-reply-bg: #f0f8ff;
  --avasc-text-color: #3c434a;
  --avasc-border-color: #e0e0e0;
  --avasc-border-radius: 4px;
}

/* General Containers & Typography */
.avasc-form-container,
.avasc-user-dashboard,
.avasc-single-ticket-view-container {
  font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
    Oxygen-Sans, Ubuntu, Cantarell, "Helvetica Neue", sans-serif;
  font-size: 14px;
  line-height: 1.6;
  color: var(--avasc-text-color);
  max-width: 800px; /* Limit width for better readability */
  margin: 20px auto;
}

.avasc-dashboard-title,
.avasc-ticket-title-single {
  margin: 0 0 20px 0;
  font-size: 24px;
  font-weight: 600;
  border-bottom: 1px solid var(--avasc-border-color);
  padding-bottom: 15px;
}

/* Messages & Notices */
.avasc-message {
  padding: 15px;
  margin-bottom: 20px;
  border: 1px solid transparent;
  border-radius: var(--avasc-border-radius);
}
.avasc-message-success {
  color: #fff;
  background-color: var(--avasc-success-color);
  border-color: var(--avasc-success-color);
}
.avasc-message-error {
  color: #a94442;
  background-color: #f2dede;
  border-color: #ebccd1;
}
.avasc-login-required {
  text-align: center;
  padding: 2rem;
  background: #f9f9f9;
  border: 1px dashed var(--avasc-border-color);
  border-radius: var(--avasc-border-radius);
}

/* Buttons */
.avasc-button,
button.avasc-button {
  display: inline-block;
  text-decoration: none;
  font-size: 14px;
  line-height: 1;
  padding: 10px 20px;
  cursor: pointer;
  border-width: 1px;
  border-style: solid;
  appearance: none;
  border-radius: var(--avasc-border-radius);
  white-space: nowrap;
  box-sizing: border-box;
  font-weight: 600;
  transition: all 0.2s ease-in-out;
}
.avasc-button-primary {
  background: var(--avasc-primary-color);
  border-color: var(--avasc-primary-color);
  color: #fff;
}
.avasc-button-primary:hover,
button.avasc-button-primary:hover {
  opacity: 0.85;
  color: #fff;
}
.avasc-button-secondary {
  background-color: var(--avasc-secondary-color);
  border-color: #cacaca;
  color: var(--avasc-text-color);
}
.avasc-button-secondary:hover {
  border-color: #a0a0a0;
  background: #e7e7e7;
}
.avasc-button-link {
  background: none;
  border: none;
  color: var(--avasc-link-color);
  text-decoration: none;
  padding: 0;
}
.avasc-button-link:hover {
  text-decoration: underline;
}

/* Forms */
.avasc-form {
  background: #fff;
  padding: 25px;
  border: 1px solid var(--avasc-border-color);
  border-radius: var(--avasc-border-radius);
}
.avasc-form .avasc-form-row {
  margin-bottom: 20px;
}
.avasc-form label {
  display: block;
  font-weight: 600;
  margin-bottom: 8px;
}
.avasc-form .avasc-required-indicator {
  color: red;
}
.avasc-input-text,
.avasc-textarea,
.avasc-select,
.avasc-input-file {
  width: 100%;
  padding: 10px;
  border: 1px solid #ccc;
  border-radius: var(--avasc-border-radius);
  box-sizing: border-box;
  transition: border-color 0.2s;
}
.avasc-input-text:focus,
.avasc-textarea:focus,
.avasc-select:focus {
  border-color: var(--avasc-primary-color);
  box-shadow: 0 0 0 1px var(--avasc-primary-color);
  outline: none;
}

/* Increase height of select dropdowns */
.avasc-select {
  padding: 8px 12px;
}
.avasc-form-grid-2-cols {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));
  gap: 20px;
}

/* Ticket List (Card-based design) */
.avasc-tickets-list {
  list-style: none;
  padding: 0;
  margin: 0;
}
.avasc-ticket-item {
  background-color: #fff;
  border: 1px solid var(--avasc-border-color);
  padding: 20px;
  margin-bottom: 15px;
  border-radius: var(--avasc-border-radius);
  transition: box-shadow 0.2s;
  position: relative;
  overflow: hidden;
  border-left: 5px solid var(--avasc-secondary-color);
}
.avasc-ticket-item:hover {
  box-shadow: 0 5px 15px rgba(0, 0, 0, 0.07);
}
.avasc-ticket-item.status-open {
  border-left-color: #28a745;
}
.avasc-ticket-item.status-in_progress {
  border-left-color: #ffc107;
}
.avasc-ticket-item.status-closed {
  border-left-color: #6c757d;
}
.avasc-ticket-title {
  margin: 0 0 10px 0;
}
.avasc-ticket-title a {
  text-decoration: none;
  color: var(--avasc-link-color);
  font-size: 18px;
  font-weight: 600;
}
.avasc-ticket-meta-summary {
  display: flex;
  flex-wrap: wrap;
  gap: 15px;
  font-size: 13px;
  color: #555;
}
.avasc-ticket-actions {
  margin-top: 15px;
}
.avasc-ticket-item.avasc-ticket-unread {
  background-color: #f7fcff;
  border-left-color: var(--avasc-primary-color);
}

/* Single Ticket View */
.avasc-box {
  background-color: #fff;
  border: 1px solid var(--avasc-border-color);
  border-radius: var(--avasc-border-radius);
  margin-bottom: 20px;
}
.avasc-box-title {
  font-size: 16px;
  padding: 12px 20px;
  margin: 0;
  background-color: #f9f9f9;
  border-bottom: 1px solid var(--avasc-border-color);
}
.avasc-box-content {
  padding: 20px;
}

/* Conversation History */
.avasc-reply-item {
  margin-bottom: 15px;
}
.avasc-reply-item .avasc-message-content {
  padding: 15px;
  border-radius: var(--avasc-border-radius);
}
.avasc-reply-user .avasc-message-content {
  background-color: var(--avasc-user-reply-bg);
  border: 1px solid #cce7ff;
}
.avasc-reply-agent .avasc-message-content {
  background-color: var(--avasc-agent-reply-bg);
  border: 1px solid #e9ecef;
}
.avasc-reply-meta {
  margin-bottom: 8px;
  font-size: 13px;
  color: #555;
}
.avasc-reply-author {
  font-weight: bold;
}
.avasc-reply-rating {
  margin-top: 10px;
  font-size: 12px;
}
.avasc-rate-reply-button {
  text-decoration: none;
  color: var(--avasc-link-color);
  border: 1px solid var(--avasc-border-color);
  padding: 4px 10px;
  border-radius: 20px;
  transition: all 0.2s;
}
.avasc-rate-reply-button:hover {
  background-color: var(--avasc-primary-color);
  color: #fff;
  border-color: var(--avasc-primary-color);
}
.avasc-rated-button {
  color: var(--avasc-success-color);
  font-weight: bold;
}

/* --- NEW: Attachment Preview Styles --- */
.avasc-file-preview {
  display: flex;
  align-items: center;
  justify-content: space-between;
  background-color: #f0f0f1;
  border: 1px solid #e0e0e0;
  padding: 8px 12px;
  border-radius: var(--avasc-border-radius);
  margin-top: 8px;
  font-size: 13px;
}

.avasc-file-name {
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  padding-right: 10px;
}

.avasc-remove-file-button {
  background: none;
  border: none;
  font-size: 20px;
  line-height: 1;
  cursor: pointer;
  color: #a00;
  padding: 0;
}

.avasc-remove-file-button:hover {
  color: #d00;
}